I want you to love your Neckstrings Jewelry purchase. Contact me within 5 days of delivery if you are not happy and we can figure something out.
- Contact me as soon as you can for authorization.
- Jewelry must be in original condition, unworn and in original packaging
- I need order date and item description, Your Name, contact e-mail, telephone number, and reason for return.
- Custom Orders and Sale Orders cannot be returned
- Return item the same delivery method you received it by & within 5 days
- I will issue a refund or an exchange less original shipping costs.
How do I mail back a return?
PLEASE use original packaging, a padded envelope, box, Fedex envelope, or a combination of these. Don’t put loose jewelry in a paper envelope: it will almost certainly tear & get lost in the mail system. Then we are both out of luck. Best to have a tracking number. *Mail Return using same method as original order to:
1621 Missouri Street
Houston, TX 77006
* FREE Shipping with any purchase over $50 *
Domestic Shipping Flat Rates
FAST $8 2-3 Day Delivery in most cases USPS priority
Unfortunately, we do not deliver to:
- P.O. Boxes
- A.P.O./F.P.O. Boxes
- International addresses
***Alaska, Hawaii & Puerto Rico would require custom shipping fee
When can i expect to receive my jewelry?
Because of the handmade nature of my designs it can take 2-5 days to get an order out. Depending on day of week and time of year this can be longer. You can usually depend on getting your order within 7-10 days though.
Message me if you need a rush!!